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About Us This web site is owned and operated by Anglia Vehicle Installations who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Anglia Vehicle Installations
128 Moore Avenue Sprowston Norwich Norfolk NR8 7LQ ENGLAND
Phone: 01603416345
Fax: 07005 803340
Email: sales@avi-norwich.co.uk
VAT Registration Number 818220253


Company number: <Put company number here>
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling You are responsible for your order once the package arrives at the supplied delivery address. We cannot be held responsible if the package goes missing once delivered. If any goods are received damaged you must notify us within 24 hours of receiving them (via email or telephone) quoting your order reference. If any goods are received faulty you must notify us within 7 days of receiving them (via email or telephone) quoting your order reference.

We cannot be held responsible for goods that do not arrive with the customer due to errors made by the customer when entering their address details. Please ensure that you check all your details before confirming your order. Please also note deliveries made to business addresses or your place of work are considered received once they arrive at the address. It is the customer's responsibility to ensure the item is safely received.

Deliveries are usually made by Royal Mail. We are unable to give instructions to the delivery staff with regards to leaving items elsewhere such as with neighbours, or in sheds. Any such instructions entered on your order form will unfortunately not be possible.

Guaranteed next day delivery before 1pm - Please note; deliveries are normally before 1pm but this is not guaranteed and can arrive any time up until 5.00pm. this is not a service we can guarantee and no delivery refunds will be made if the parcel arrives after 1pm.

Delivery Schedule We deliver your order right away. We will normally send your order to you for next working day delivery . International orders are generally received in under 7 days.

You must inform us within 24 hours if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

If you have made a mistake with your order, please contact us as soon as possible and we will try to rectify this for you. If your order has already been despatched to you, we will be unable to change the order for you. Please return the goods unopened to us, so that we receive them back within 7 days and once we receive the item back, we will be able to exchange your order or refund you, as per our terms and conditions.

On the rare occurrence that an error should occur with your order and you receive incorrect goods to those ordered, please contact us via email or phone to notify us of this initially. Please then return the incorrect item unopened to the address below via recorded delivery within 7 days. As soon as we receive the item back, we will have the correct item sent out or refund you. We apologise for any inconvenience that any such errors may cause.

We ask that you do contact us before returning any goods to check that you have received the wrong item, as we stock many items that are compatible with various different handsets. You may have received the correct goods for your phone, despite them being labelled for a different handset. Any such goods returned to us for an unnecessary exchange may be subject to a handling fee to cover postage and packaging costs
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.

Cancel an order

You have a right to cancel your order before despatch or within seven working days after the date of delivery by sending either written notice of cancellation to:

Anglia Vehicle Installations,
128 Moore Avenue,
Sprowston,
Norwich,
Norfolk,
NR6 7LQ

or emailing us at Sales@avi-norwich.co.uk quoting your order reference number. We will refund you the cost of the unwanted item within 30 days. Once you receive the cancelled order please return the item back to us with seven days of receiving the parcel.

Returning unwanted / non faulty goods

We ask that you return unwanted goods to us within 7 days of the cancellation of your order. You are responsible for the cost of returning any unwanted goods to us. If you do not return the goods to us as requested, they must be made available for collection and you will be charged the cost of recovering the goods from yourself.

Goods must be returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession. We ask that any goods that are in sealed packaging and are clearly visible without the need to open the packaging remain unopened. If any of these conditions are not met, you will be charged to cover the loss in value to the goods.

With the exception of faulty goods we cannot accept returns of software or goods containng sofware where the seal has been broken.

Any unwanted goods being returned to us must be properly packed and addressed, with adequate postage and sent with a reputable carrier. We recommend sending goods back using recorded/registered delivery with insurance from Royal Mail.

Please note it is our policy to refund by way of the original purchase method of payment.

Returning faulty or damaged goods

If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or despatch new goods as soon as possible after the faulty goods have been returned and tested. Please contact us before you return any goods you believe are faulty, as some problems can be rectified without the need to return the product. All goods returned as faulty will be fully tested by our returns department to confirm that they are faulty, please enclose your order reference , contact details and a short description of any fault and then send to the address above.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01603 416345 International +441603 416345 or write to us at Anglia Vehicle Installations, 128 Moore Avenue,
Sprowston, Norwich, Norfolk, NR6 7LQ ENGLAND
Privacy Policy Anglia Vehicle Installations do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

 

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